Consumer Information

Avoid ID Theft and Fraud in the New Health Insurance Marketplace, 09/25/2013. (PDF)
Consumer Tips: Slam the Door on Phishing Scams, 5/15/13. (PDF)
Five Things You Should Know to Avoid Fake Check Scams. (PDF)
Consumer Tips: Protect Yourself From the “Grandparent Scam.” (PDF)
Consumer Tips: Protect Yourself From Fraud When You're Buying Online. (PDF)
Why We Need a “Do‐Not‐Track” Mechanism to Protect Consumers’ Online Privacy. (PDF)
9 Things to Ask When Shopping for Identity Theft Services. (PDF)
Avoid Fake Check Fraud and Get the Real Deal About Mystery Shopping Opportunities. (PDF)
CFA Fake Check Scams Fact Sheet. (PDF)
CFA Fake Check Scams Fact Sheet (Spanish Version). (PDF)
Don't Become a Target Brochure (English Version). (PDF)
Don't Become a Target Brochure (English Version, Black and White). (PDF)
Don't Become a Target Brochure (Spanish Version). (PDF)
Don't Become a Target Brochure (Spanish Version, Black and White). (PDF)
Don't Become a Target PowerPoint Presentation. (PPT)
Fake Check Scams, Ready to Use News Articles. (PDF)
Keeping Secrets About You... On the Internet!: A Kid's Guide to Internet Privacy. (PDF)
The Internet, Privacy, and Your Child: What You Need to Know as a Parent. (PDF)
Ten Easy Steps to Protect Your Personal Information and Detect Fraud (PDF)
Ten Ways to Protect Against Scams and Rip-Offs. (PDF)

Get Real Debt Help- English. (PDF)
Get Real Debt Help- Spanish. (PDF)
Fact Sheet: Consumer Financial Protection Bureau Oversight of Non-banks. (PDF)
Fact Sheet: How States and the Consumer Financial Protection Bureau Will Work Together to Protect Consumers. (PDF)
How to Avoid Auto Fraud: Get the Facts About Auto Financing and Sales. (PDF)
Fact Sheet: Offices in the Consumer Financial Protection Bureau. (PDF)
Fact Sheet: The New Consumer Financial Protection Bureau. (PDF)
Fact Sheet: Consumer Protections in the Dodd-Frank Wall Street Reform and Consumer Protection Act. (PDF)
50-State Small Dollar Loan Scorecard. (PDF)
Abusive Lending Practices by Smaller Banks and Thrifts. (PDF)
Driving A Bargain: Coming Out Ahead at the End of Your Auto Lease. (PDF)
For consumer information about payday loans, click here.
Get the Facts About Overdrafts and Fees Brochure. (PDF)
Refund Anticipation Loans: Updated Facts and Figures. (PDF)
Managing Your Debts: How to Regain Financial Health. (PDF)
Your Credit Score. (PDF)

6 Steps to Six-Figure Savings. (PDF)
66 Ways to Save Money. (PDF)
Build Wealth Not Debt. Become a Cleveland Saver. (PDF)
Cutting through the Confusion: Where to Turn for Help with Your Investments. (PDF)
Teaching Your Children How to Save & Spend. (PDF)

Avoid ID Theft and Fraud in the New Health Insurance Marketplace, 09/25/2013. (PDF)
CFA Guide to Navigating the Auto Claims’ Maze: Getting the Settlement You Deserve. (PDF)
CFA Auto Claims Checklist. (PDF)
Consumer Alert: Some Auto Insurers May be Underpaying Bodily Injury Claims. (PDF)
A Buyer's Guide to Insurance. (PDF)
Consumer Groups Advise Consumers to Check their Insurers' Financial Condition. (PDF)
Consumers Should be Cautious About Buying "Add-On" Insurance. (PDF)
Long-Term Disability Income Insurance: Financial Protection for You and Your Family. (PDF)

Clean Cars, Clean Air: A Consumer Guide to Auto Emission Inspection and Maintenance Programs. (PDF)

How Many Tips Does It Take to Change to the New Light Bulbs?
CFA Fact Sheet on Consumer Concern about Oil Imports and Gas Prices and Support for 60 MPG. (PDF)
Save Money & Save the Environment: A Consumer Guide to Buying Energy Efficient Products For the Home. (PDF)

The Cooperative Difference: Consumers Helping Themselves to Meet Needs and Save Money. (PDF)
How to Purchase and Use Gift Cards. (PDF)