Consumer Complaints
Educational Resources
- Ten Ways to Protect Against Scams and Rip-Offs, 07/27/10. (PDF)
- National Consumer Protection Week: Ten Ways to Protect Against Scams and Rip-Offs, 03/02/09. (PDF)
Press Releases
- Economy Squeezes Consumers and Consumer Agencies: Bogus Help Saving Homes from Foreclosure was Fastest Growing Complaint in Latest Consumer Agency Survey, 07/27/10. (PDF)
- Ten Ways to Protect Against Scams and Rip-Offs. (PDF)
- CFA Report Finds Consumer Complaint Websites Useful to Complainants, Shoppers, and Third Parties, 06/07/10. (PDF)
- Consumer Complaints Up, Resources to Help Down: Debt Collection is Fastest Growing Complaint in Latest Consumer Agency Survey, 07/30/09. (PDF)
Studies
- 2009 Consumer Complaint Survey Report, 07/27/10. (PDF)
- Consumer Complaint Websites: An Assessment, 06/07/10. (PDF)
- 2008 Consumer Complaint Survey Report, 07/30/09. (PDF)
- 2007 Consumer Complaint Survey Report, 07/30/08. (PDF)
Testimonies and Comments
- CFA Letter to Senate Commerce Committee Regarding a Hearing, ‘The Economy and Fraud: Protecting Consumers During Downward Economic Times,' 07/30/09. (PDF)